Shipping Policy

Big Dude Clothing Shop — Straightforward global logistics and a no-nonsense returns policy, designed for the confident, modern man who values clarity, quality, and a versatile wardrobe.

1. Shipping Policy: Global Delivery, Straightforward & Reliable

We ship our versatile menswear—from robust Cargo Pants and Jeans to essential T-Shirts and Jackets—worldwide (excluding select remote regions and parts of Asia). Our logistics are built for efficiency and transparency.

Shipping Methods & Timeframes

Shipping Method	Carrier	Cost	Transit Time (After Dispatch)	Best For
Standard Shipping	DHL or FedEx	$12.95	10-15 business days	Faster, tracked delivery.
Free Shipping	EMS	FREE on orders over $50	15-25 business days	Cost-effective, no-rush delivery.

Please note: Order processing takes 1-2 business days before your item is dispatched. All delivery estimates are business days and do not include customs clearance times, which may vary by destination.

2. Returns & Exchanges: Our Commitment to Your Satisfaction

We design every piece—from Upper Body staples like Polo Shirts and Sweatshirts/Hoodies to Lower Body essentials like Pants and Shorts—to fit and perform. If something isn’t right, our process is as supportive as our approach to menswear.

Eligibility & Condition

• Window: Returns/exchanges must be requested within 15 days of the delivery date.
• Condition: Items must be unworn, unwashed, with all original tags attached, and in the original packaging. Include the packing slip or order confirmation.

Items That Cannot Be Returned

3. Step-by-Step Return or Exchange Process

We’ve streamlined the process to be as straightforward as our clothing design.

1. Contact Us for Authorization
   Do not ship your return without a Return Authorization (RA) number. Email our support team at [email protected] with your order number, details of the item(s), and your reason/preference (refund or exchange). We will provide an RA number and return address instructions.
2. Pack & Ship Your Return
   Securely pack the item(s) in the original packaging if possible. Include the packing slip/order confirmation and clearly write the RA number on the outside of the package. Ship using a trackable service (recommended for your protection). You are responsible for return shipping costs unless the return is due to our error (wrong/defective item). Original shipping fees are non-refundable.
3. Inspection & Completion
   Once received, our team inspects returns within 3-5 business days.
   • For Exchanges: The replacement item is shipped as soon as the return is approved. Standard shipping rates and times apply.
   • For Refunds: See section below.

4. Refunds: Timing & Method

We process refunds with the same efficiency we apply to our global logistics.

• Timing: After we receive and approve your return, please allow 5-10 business days for the refund to be processed and appear in your account.
• Method: All refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).

Note: The refund is for the item(s) cost only. If you used a promotional discount, the refunded amount will reflect the discounted price paid.

5. Defective or Incorrect Items

We take pride in our quality control. If you receive a defective item (e.g., a torn Formal Shirt or faulty zipper on Jackets/Coats) or the wrong item, contact us within 7 days of delivery at [email protected] with photos and your order number. We will provide a prepaid return label and expedite the correct replacement or a full refund at no cost to you.

Big Dude Clothing Shop — Versatile menswear for the confident, modern man. Quality, fit, straightforward global shopping, and transparent policies.